METRO AUTO RESCUE
Quote request privacy notice
Updated October 26, 2026.
Information you submit
The quote form collects your name, phone number, vehicle and service details, pickup and destination, preferred language, and optional photos. Heavy-duty requests also collect vehicle configuration and load details. Do not submit payment information, identification documents or unrelated personal information.
Car-selling requests
The Metro Buys Cars form also collects VIN or year, make and model, ZIP code, mileage, vehicle condition, title status, name, phone number and optional email. Metro uses these details to review vehicle eligibility, discuss a potential offer and arrange pickup and payment if you accept. Necessary details may be shared with a buyer or pickup provider assessing or completing the transaction. Submitting the form does not commit you to a sale.
Optional service-related SMS
Metro Auto Rescue may send texts about your service request, quote, dispatch updates, vehicle pickup and customer support only after separate SMS consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchasing or receiving service. Contact Metro through our contact page for support. See our SMS Terms & Conditions.
We retain the phone number, consent choice, submission time, form/page and disclosure version with the inquiry and audit history. Network address and browser/device information may also be retained as evidence of consent. Later recorded withdrawals or re-consent do not erase the original history.
Saved progress and optional texts
Vehicle requests are saved as soon as you submit the first step, even if you do not finish the questionnaire. Later answers, photos and form progress are saved to help Metro review your inquiry. This includes trim, running and rolling condition, damage, ownership information, source/referral details and optional SMS consent.
SMS consent is optional, unchecked by default and separate from acknowledging the Terms and Privacy Policy. We record your choice, mobile number, timestamp and the consent-language version shown. Declining texts does not prevent your request from being processed or Metro calling about the inquiry. Transactional consent is not used for unrelated marketing.
Mobile information is not sold or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties for marketing or promotional purposes. Necessary information may be processed by service providers supporting the requested transaction, hosting or message delivery. See our messaging Terms for opt-out and help instructions.
How it is used
Metro uses the information to assess the request, contact you, coordinate an appropriate provider and maintain the service record. Necessary details may be shared with the local provider assessing or performing your requested service and with the website’s hosting and notification services.
Photos and request records
Request records and photos are stored on the website’s hosted infrastructure. Photos are not placed in a public gallery. Access to the request inbox is restricted. Do not include anything in a photo that you do not want used to assess the job.
Website technology
With your permission, public pages load the Google Ads tag and Google Tag Manager to measure advertising effectiveness. Google may receive device, network, page and advertising-interaction information and use cookies. Measurement is blocked until you accept it. Use Cookie privacy to accept, decline or withdraw your choice; declining does not prevent quote requests or vehicle inquiries. We store your preference in your browser. If you accept measurement, we keep advertising click identifiers (GCLID, GBRAID or WBRAID), campaign tags, the landing-page address without query parameters, referring website and capture time in this browser tab and with a submitted vehicle inquiry. This helps identify how an inquiry reached Metro. Declining measurement prevents this attribution capture and does not prevent submitting an inquiry. Private operational pages are excluded from these tags. We do not send form answers, contact details or secure job tokens through this installation. Hosting systems may process network and security logs. A saved-form access credential is kept in your browser tab’s session storage to restore your progress. A temporary hashed network identifier is used to limit repeated form submissions. Private preview access may require the hosting platform’s sign-in.
Questions or removal requests
Contact Metro using the business contact page to request access, correction or removal of information you submitted. Quote information is not used to sign you up for unrelated marketing.